Choosing a pair of headphones sometimes takes more than just a few minutes of listening. Comfort during long listening sessions, sound signature, noise isolation, and ergonomics are things you only truly discover over time as you use them. To give everyone the time they need to evaluate their new gear, Son-Vidéo.com now offers a “90-day money-back guarantee” on a selection of headphones.
After placing an online order or making a purchase in-store, you have 90 days to try out your headphones and determine whether they fully meet your expectations. If the return meets the terms of the offer, Son-Vidéo.com will refund 100% of the product’s value in the form of a store credit.
Try out your headphones in real-world conditions
Choosing headphones depends on many factors. Beyond the technical specifications, everyday use allows you to assess their comfort, fit, sound quality, and suitability for different uses. An extended trial period gives you more time to listen to your favorite songs, watch movies, play games, or simply use the headphones in your daily life.
With this offer, you can request a return up to 90 days after receiving the product for an online order. For a purchase made at a Son-Vidéo.com store, this period begins on the date of purchase. Once your return request has been processed, you have an additional 14 days to ship or drop off the headphones.
A 100% refund in the form of a discount voucher
After the Son-Vidéo.com team receives and inspects the headphones, a gift certificate equal to 100% of the product’s value as indicated on the invoice will be issued within a maximum of 15 days. Shipping costs are excluded from this amount.
Valid for one year from the date of issue, this discount voucher can be used in a single transaction toward any item in the Son-Vidéo.com catalog. It can be used for both online orders and in-store purchases. You can use it to select a different pair of headphones or another item from the catalog.
How do I return my headphones?
To qualify for this offer, the headphones must be returned in their complete original packaging, along with all accessories and manuals: cables, adapters, storage pouch, replacement ear pads, or any other items included with the product. It must be in perfect working condition and in good cosmetic condition, free of stains, scratches, cracks, or signs of damage.
There are two return options available. You can drop off the headphones at a Son-Vidéo.com store free of charge. You can also mail them back, in which case you will be responsible for the return shipping costs. All accessories included with the product must be included for the return to be accepted.
